We recognize that these are challenging times and that many of our valued customers have been impacted by COVID-19. If you are experiencing an income curtailment or medical bills that are impacting your ability to make your mortgage payment, there may be loan forbearance assistance available.
DMI STATEMENT
1-866-397-5370
1-855-478-0372
LOANCARE STATEMENT
1-855-849-4544
3. Step Three:
Contact Us. Once you have clicked and logged in, or dialed the Customer Service number as shown on your specific servicing statement, you will need to submit information to find assistance programs that may be available to you, including payment forbearance programs.
4. Step Four:
Complete your paperwork. Available loan forbearance options will depend the type of loan you have. Our customer service team will help you determine which paperwork you need to begin your forbearance process. Other factors may also be considered on a case-by-case basis. Our teams will walk you through everything.
5. Step Five:
Be Patient. Once you begin your forbearance process, it may take up to two weeks to receive your appropriate paperwork in the mail. Please be assured that no delinquencies will be reported to the credit agencies during this time, or during any part of your forbearance period.
6. Step Six:
Communicate with Us. As your forbearance period nears its end, please reach out and communicate with us on your situation. Depending on your individual scenario, there may be additional assistance offered at this time.
We hope the above information is helpful in assisting you as we navigate through this uncharted territory. We will continue to monitor COVID-19, update this page regularly, and evaluate additional measures that may be needed to support our customers.
Thank you for being part of the Sierra Pacific Family.